Contempo is a South African fashion brand which sells women’s clothes, footwear and accessories with a focus on high-quality, trendy and affordable products at affordable prices.  They’re passionate about their customers and strive to help South African woman look beautiful, feel confident, be happy, content and successful in their daily lives.

Alicewear, the company running the Contempo brand, manages 58 stores across South Africa.

Need for a comprehensive system

Back In 2011, Contempo went through an extensive evaluation process to select a new retail solution. The chain needed a comprehensive solution which would be fit for their needs straight out the box. Contempo’s ideal system had to be 90% fit for the business, with a small amount of customization required in order to adapt it to the company’s unique business processes.

Total visibility and integration were on top of the requirements list. The system would need to be an all-in-one solution, which could be used to manage the whole business from POS to back office. Contempo also wanted to keep total control over the stores’ sales and stock levels throughout the day.

Contempo evaluated various management solutions before deciding on LS NAV, based on Microsoft Dynamics NAV.

Upgrade

Since 2011, Contempo have successfully leveraged the standard LS NAV functionality to provide a dynamic platform to support their business growth.  With the ever improving platform provided by Microsoft and LS Retail, Contempo recognised that a move to the latest product version would unlock further benefits for the business and their customers.

An upgrade project was planned and successfully executed to upgrade Head Office to the latest version.  The flexibility of LS NAV has enabled stores to continue to trade on the older version allowing a planned and controlled roll out of the new version to the stores in the coming month.

Outstanding customer service

Contempo’s mission is to provide customers with a unique, enjoyable shopping experience. With the latest version of LS NAV, Contempo is able to ensure that customers have a great experience at the point of sale, with quick and efficient processing. The latest LS POS is very easy to use and cashiers have been able to transition to the new POS without any further training from the old version. With a fully integrated system, Contempo can continue to calculate its financial reporting rapidly and with ease. The system also allows management to access store statistics, improving the company’s ability to analyze its results and take the right decisions for the brand’s future.